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QUESTION THREE Part a 1) Embracing a customer focus mean giving students all as and abandoning standards This statement is right, and I agree. In a college classroom, I believe that accepting customer (student) emphasis entails making accessible the resources and instruction required to earn an A It is the duty of the student (Customer) to use those tools to learn what is required to earn an A An A can Only be granted to students who have earned it. When a student (Customer) receives an A when they have not earned it, the college and/or teacher are not concentrating On the customer (student). Giving an A to a student regardless of whether or not they won it is also not relying on the high learning expectations that a college Or teacher should be concerned about. 2) Lecturers our customers to each Other This is something I would have to agree with. Instructors are clients of other instructors, whose courses only accept students who have already taken those classes. 3) Treating students as customers mean allowing students not to attend classes
QUESTION THREE Part a 1) Embracing a customer focus mean giving students all as and abandoning standards This statement is right, and I agree. In a college classroom, I believe that accepting customer (student) emphasis entails making accessible the resources and instruction required to earn an A It is the duty of the student (Customer) to use those tools to learn what is required to earn an A An A can Only be granted to students who have earned it. When a student (Customer) receives an A when they have not earned it, the college and/or teacher are not concentrating On the customer (student). Giving an A to a student regardless of whether or not they won it is also not relying on the high learning expectations that a college Or teacher should be concerned about. 2) Lecturers our customers to each Other This is something I would have to agree with. Instructors are clients of other instructors, whose courses only accept students who have already taken those classes. 3) Treating students as customers mean allowing students not to attend classes
QUESTION ONE Customer-driven quality is fundamental for high performing organizations. The president and the CEO of Fujitsu Network transmission Systems, once stated, “Our customers are intelligent; they expect us to continually evolve to meet their ever-changing needs. We can’t afford to have a thousand mediocre suppliers in todays’ competitive environment”. In the same vein, the CEO underscored the value of understanding the quality chain reaction as proposed by Deming and Bill Crosby. The above excerpt exposes the place of customers and suppliers in the attainment of quality. From this statement, answer the questions below. a. Analyse the reasons why it is important for all employees in a firm to understand the concept of quality chain reaction, especially in this period of depressed economy occasioned by COVID-19 pandemic. (5 Marks)
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